Shipping Policy

Thank you for choosing Roll Upz R Us for your tobacco leaf needs. We are committed to delivering your order with care and efficiency. Please review our Shipping Policy outlined below:

1. Shipping Methods

• Standard Shipping:
  All orders are shipped via USPS Ground by default. This service offers reliable delivery with tracking and is intended for standard ground delivery times.

• Priority Shipping:
  If you select Priority Shipping at checkout, your order will be shipped using USPS Priority Mail. This option ensures expedited delivery with enhanced tracking and faster transit times.

2. Shipping Charges

• Standard (USPS Ground):
  Shipping fees for standard ground shipments will be automatically calculated at checkout based on the destination and the total weight of your order.

• Priority Shipping:
  If you choose Priority Shipping, the applicable shipping charge will be calculated at checkout according to USPS rates for priority mail services. Any applicable surcharges or additional fees will be clearly displayed.

3. Order Processing Time

• All orders are processed within 1-2 business days after payment confirmation and receipt of your order.

• Please note that orders placed over the weekend or on public holidays will begin processing on the next business day.

4. Delivery Timeframes

• USPS Ground (Standard):
  Estimated delivery time is typically 3-7 business days within the contiguous United States.

• USPS Priority (if selected):
  Estimated delivery time is typically 1-3 business days within the contiguous United States.

Note: Delivery times may vary depending on your location, local postal services, and any unforeseen delays. We encourage you to review your tracking information for the most current delivery status.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to the USPS tracking system. Use this information to monitor the progress of your shipment.

6. Shipping Restrictions

• Age Verification:
  Due to the nature of our tobacco-related products, all shipments are subject to age verification. The recipient must be at least 21 years of age (or the applicable legal age in your jurisdiction) upon delivery. In some instances, signature confirmation may be required.

• Delivery Address:
  Please ensure that your shipping address is accurate and complete. Roll Upz R Us is not responsible for delays or lost shipments caused by incorrect addresses or incomplete information provided at checkout.

• Restricted Locations:
  Certain shipping restrictions may apply based on state and local laws regarding the shipment of tobacco products. We reserve the right to refuse shipment to locations where the delivery of tobacco products is prohibited.

7. Damaged or Lost Shipments

• Damaged Shipments:
  If your order arrives damaged, please contact our Customer Support within 7 days of delivery with photographic evidence and a detailed description of the issue. We will work with USPS to resolve the matter and determine if a replacement or refund is necessary.

• Lost Shipments:
  If your order is confirmed as lost by USPS, please contact us immediately so that we can initiate a claim process. Refunds or replacements will be handled according to our Refund and Return Policy.

8. Customer Support

For any questions or concerns regarding your shipment, please contact our Customer Support team:

• Email: info@rollupz.shop

By placing an order with Roll Upz R Us, you agree to the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.