Refund Policy

Refund Policy 

Thank you for shopping with Roll Upz R Us! We are committed to delivering high-quality products and ensuring that your shopping experience is as smooth as possible. Please review our refund and return policy below:

1. Refund Eligibility

We issue refunds only for orders in which goods were either lost or damaged during transit. If an item arrives damaged or if your order fails to arrive due to transit issues, you are eligible for a refund. Refunds will be processed for the following issues:

• Lost in Transit: Orders that have been confirmed as lost by the shipping carrier.

• Damaged During Transit: Orders that have arrived with physical damage or defects that occurred during shipping.

Please note that our refund policy does not extend to issues unrelated to shipping, such as:

• Customer errors (incorrect address, order modifications)

• Damaged goods after delivery due to improper handling or environmental factors

• Items that do not meet personal expectations or requirements upon proper receipt

2. How to Request a Refund

If you believe your order qualifies for a refund under the above conditions, please follow these steps:

1. Contact Us: Reach out to our Customer Support team at info@rollupz.shop within 7 days of receiving your order.

2. Provide Evidence: Include photos and a detailed description showing the damage or confirming that the goods did not arrive. For lost items, please include any tracking information provided by the shipping carrier.

3. Refund Approval: Our team will review your request and verify the claim with the shipping carrier. Once the claim is validated, we will initiate the refund process. Refunds will be issued through the same method of payment used for the purchase.

3. Shipping and Handling

We partner with reliable shipping carriers to ensure that your orders are delivered promptly and in excellent condition. While we take every precaution during packaging and handling, any issues arising from transit are beyond our direct control. As such, we are only able to refund orders that have been confirmed as lost or damaged during transit.

4. Return of Goods

In cases where the shipped item is damaged upon receipt, you may be required to return the product for inspection. We will provide detailed instructions on where and how to return the item if necessary. Please note that:

• Return Shipping Costs: If the damage is verified as having occurred during transit, return shipping costs may be covered by Roll UPz R Us LLC. Instructions on this will be provided as part of the refund process.

• Return Timeframe: All returns should be initiated within 7 days from the date of delivery to be eligible for a refund.

5. Non-Refundable Items

Please be aware that the following items are non-refundable under any circumstances:

• Orders fulfilled with correct items but later canceled or modified by the customer

• Items damaged due to reasons outside of transit (e.g., storage, display, or usage issues)

• Gift cards, downloadable software, or other digital products (if applicable)

6. Processing Time

Once your refund request is approved:

• Refunds are typically processed within 7-10 business days.

• Please allow additional time for your bank or credit card issuer to process and post the refund.

7. Contact Information

For any questions about our refund and return policy, please contact our Customer Support:

• Email: info@rollupz.shop

By placing an order with [Your Leaves Website Name], you agree to this Refund and Return Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically to stay informed of any changes.